Best Practices in the Art of Managing People
"I had the good fortune of working with Carolyn at Indigo and Chapters. She is direct, focused, and determined - a master communicator with great insight into people."

Craig Liden, Vice President, Human Talent, Intertan Inc.
Client Testimonials
Indigo Books, Music & More
"In business today - process, analysis, and relationships are critical. Successful businesses align themselves with their customers, their employees and their investors to drive growth. Change happens swiftly as the customers' needs evolve and as investor and employee expectations rise. With the level of information available in today's competitive market relative to performance and benchmarking, management needs to execute the details flawlessly to drive profitable growth. It is in this environment where Carolyn Adams soars. I had the good fortune of working with Carolyn at Indigo and Chapters. She is direct, focused, and determined - a master communicator with great insight into people. Her contributions were instrumental in the merger of the Indigo and Chapters cultures. Carolyn has the ability to ask the right questions when mining for information; identifying solutions to close the gap between current state and desired state. Her contributions are always timely, cost effective, and results oriented. I highly recommend Carolyn to anyone whose intent is to improve their human resource programs, practices, and processes."

Craig Liden
Vice President, Human Talent
Intertan Inc.
Scope of Work
Indigo Books, Music & More, Canada's largest book retail chain, merged with Chapters in August 2001. Carolyn was involved in establishing and implementing the infrastructure to facilitate the smooth integration of two distinct cultures and all related Human Resources programs, practices and policies involving an employee group of 7000.
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